A:Check Device Item No & Firmware Version,sent back to us with detail
description of issue.Our Technical Team will handle it.
More detail you described,easier for us to solve it quickly.
Q:Video Output Lost
A:1.Check situation of DVR:Device Input Power;Power Cable
Connection;GND Connect to battery;fuse;RED & Yellow Cable of Power
must connect together;
2.Check the Screen Power or Check if the Screen change to related
AV Channel;
3.Check the connection of Video Output & Screen Cable;
Q:Device keep Rebooting
A:1)Check working power,if low power device will keep rebooting;
2) HDD/SD Card error, remove storage device and turn on device
checking;
Q: If the video input interface of the device and camera is
different.
A:The DVR is using 4 needle type port, the camera is BNC port or
Aviation, if it is different, please use the X-over to connect, or
connect according to the DVR Line sequence definition
Q:Device on with HDD but not recording;
A:1)Check SD/HDD if format;if not please enter Main GUI--System
Set--Format,format HDD/SD Card;
2)If close Recording ,or set Timed Recording mode, if yes it won’t
recording if not the time set
3)If the HDD is connect well, if the HDD/SD light is on.
Q: Video files lost, or there is no video files at a certain period
time.
A: 1. Analysis the lost video and ensure the lost time period.
2. Confirm if the DVR was opened at that time, such as crashed
midway park, loading and unloading ect. And the device didn’t set
the delay recording
Q: Can not control the Car PTZ, can not rotate to all direction.
A: If the agreement and Baud rate of the PTZ is setting right,if the
address code is corresponding, if the video channel is setting to
max when control the PTZ. Like if is control the first channel,
then must set the first channel image to be max.
